Terms of Service

Last updated: August 29, 2026

OVERVIEW

Welcome to Yumi Health Ltd.

The terms “we”, “us” and “our” refer to Yumi Health Ltd.

Yumi Health Ltd operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

Yumi Health Ltd is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority and have given your consent to allow any minor dependants to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing information, payment information and shipping information.

You represent and warrant that all information you provide is correct, current and complete and that you have all necessary rights to provide that information.

You are solely responsible for maintaining the security of your account credentials and for all activity carried out through your account.

You may not transfer, sell, assign or license your account to another person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to provide an accurate representation of our products and services in our online stores.

However, colours, packaging or product appearance may differ from how they appear on your screen due to the device, display settings or configuration you use.

We do not warrant that the appearance of products purchased by you will be identical to how they are displayed online.

All descriptions of products are subject to change at any time without notice.

We reserve the right to discontinue any product at any time and may limit the quantities of products offered to any person, geographic region or jurisdiction where permitted by law.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase.

Yumi Health Ltd reserves the right to accept or decline an order where permitted by applicable law.

Your order is not accepted until Yumi Health Ltd confirms acceptance.

We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order has been accepted.

If we do not accept, make a change to or cancel an order, we will attempt to notify you using the email address, billing address and/or phone number provided when the order was placed.

Your purchases are subject to our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for unauthorised commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice.

The price charged for a product or service will be the price displayed at the time the order is placed and will be set out in your order confirmation.

Unless otherwise expressly stated, applicable delivery charges, taxes, duties or other charges will be displayed or calculated as part of the checkout process where required.

Prices displayed through our own online store may differ from prices offered through physical stores, marketplaces or stores operated by third parties.

We may offer promotions that are subject to separate terms and conditions.

If there is a conflict between specific promotional terms and these Terms, the promotional terms will govern in relation to that promotion.

You agree to provide current, complete and accurate purchase, payment and account information.

You agree to promptly update information, including your email address and payment details, where necessary to allow us to complete transactions and contact you.

You represent and warrant that you are authorised to use any payment method supplied in connection with a purchase.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times displayed through the Services are estimates unless expressly stated otherwise.

We are not responsible for delays caused by carriers, customs processing, events outside our reasonable control or inaccurate delivery information supplied by the customer.

Nothing in this section limits any statutory consumer rights that apply to your purchase.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including trademarks, brands, text, displays, images, graphics, product reviews, video, audio and the design, selection and arrangement thereof, are owned by Yumi Health Ltd, its affiliates or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only.

Unless expressly permitted by us, you must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit material from the Services for commercial purposes without our prior written consent.

Except as expressly provided herein, nothing in these Terms grants you a licence or other right in relation to the intellectual property of Yumi Health Ltd, Shopify or any third party.

All rights not expressly granted are reserved.

Yumi Health Ltd’s names, logos, product names, service names, designs and slogans are trademarks of Yumi Health Ltd or its affiliates or licensors.

Shopify’s name, logo, product names, service names, designs and slogans are trademarks of Shopify.

Other names, logos, product names, service names, designs and slogans appearing through the Services are the property of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to tools offered by third parties as part of the Services which we neither monitor nor control.

You acknowledge that such tools may be provided “as is” and “as available” without warranties, representations or conditions from us.

Any use of optional third-party tools is at your own discretion and you should review the terms applicable to the relevant third-party provider.

We may also offer new features, tools or resources through the Services in the future.

Any such features will form part of the Services and will be subject to these Terms unless stated otherwise.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties.

We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites.

If you leave the Services to access third-party websites, you do so subject to the terms and policies of those third parties.

We are not responsible for harm or loss resulting from your use of third-party websites or your purchase or use of products, services, resources or content offered through them.

Questions, concerns or complaints relating to third-party products or services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Yumi Health Ltd is powered by Shopify, which enables us to provide the Services.

However, sales and purchases made through our Store are made directly with Yumi Health Ltd.

By using the Services, you acknowledge that Shopify is not the seller of products purchased from Yumi Health Ltd and is not responsible for fulfilment or customer service relating to those purchases except where Shopify separately provides a relevant service.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy.

Certain personal information may also be processed by Shopify and subject to Shopify's own privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information submitted through the Services may be transmitted to Shopify and other service providers, including parties located outside the country in which you reside.

Please review our Privacy Policy for further information about how Yumi Health Ltd, Shopify and our service providers collect and process personal information.

Information collected in connection with our SMS messaging programme is also subject to our Privacy Policy, including the restrictions applicable to mobile information, SMS opt-in data and consent information.

SECTION 11 - SMS COMMUNICATIONS

By providing your mobile phone number and opting in to receive SMS/text messages from Yumi Health Ltd or Yumi Nutrition, you consent to receive SMS communications from us.

Messages may include, but are not limited to:

• Order confirmations and updates.

• Delivery and fulfilment notifications.

• Account alerts and important service-related communications.

• Customer support communications.

• Product announcements.

• Surveys.

• Promotional offers, discounts and other marketing communications where you have consented to receive them.

Consent to receive marketing SMS messages is not a condition of purchasing products or services from us.

Opting Out

You may cancel SMS marketing communications at any time by replying STOP to a message from us.

After you send STOP, we may send you a final SMS confirming that you have been unsubscribed.

You will then no longer receive marketing SMS communications from us unless you subsequently opt in again.

Customer Support

If you experience issues with our messaging programme, you may reply HELP where supported or contact us at:

info@yuminutrition.com

Message Frequency & Charges

Message frequency varies depending on your interaction with our Services and the communications you have chosen to receive.

Message and data rates may apply.

Any charges are determined by your mobile network provider and mobile plan.

If you have questions regarding your text or data plan, please contact your mobile network provider.

Carrier Liability

Mobile network operators and carriers are not liable for delayed or undelivered messages.

Delivery may be affected by your mobile network provider, device, network availability or other circumstances outside our control.

Age Requirement

You must be at least eighteen (18) years of age to subscribe to our marketing SMS communications.

By opting in, you represent that you are at least 18 years old and have the legal capacity to consent to receiving such communications.

SMS Privacy

Information collected through our SMS programme is processed in accordance with our Privacy Policy.

Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with third parties for marketing or promotional purposes.

We may disclose mobile information to service providers where necessary for them to operate or deliver our SMS communications on our behalf, provided that the information is used only to provide those services and is handled in accordance with applicable privacy and data protection requirements.

SECTION 12 - FEEDBACK

If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable and royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for purposes connected with operating, improving or promoting the Services.

You represent and warrant that:

1. You own or have all necessary rights to your Feedback.

2. You have disclosed any compensation or incentives received in connection with that Feedback where required.

3. Your Feedback complies with these Terms.

We are under no obligation to maintain Feedback in confidence, pay compensation for Feedback or respond to Feedback.

We may monitor, edit or remove Feedback that we reasonably consider unlawful, offensive, threatening, defamatory, obscene, infringing or otherwise in breach of these Terms.

You agree that your Feedback will not violate the rights of any third party, including copyright, trademark, privacy or other proprietary rights.

You must not knowingly submit Feedback containing malicious software or misleading information about its origin.

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information made available through the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times or availability.

We reserve the right to correct errors, inaccuracies or omissions and to update information where necessary.

Where an error affects an order already placed, we will act in accordance with applicable consumer law.

SECTION 14 - PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not access or use the Services:

• For unlawful or malicious purposes.

• To violate applicable laws or regulations.

• To infringe intellectual property rights.

• To harass, abuse, threaten, defame or harm another person.

• To transmit false or misleading information.

• To distribute spam, unsolicited advertising or similar material.

• To impersonate another person or entity.

• To interfere with another person's use of the Services.

• To upload or transmit malicious code.

• To collect or track personal information of others unlawfully.

• To phish, pharm, spider, crawl or scrape the Services in an unauthorised manner.

• To interfere with or circumvent security features of the Services.

We reserve the right to suspend or terminate access where we reasonably determine that these Terms have been violated.

SECTION 15 - TERMINATION

We may suspend or terminate your access to the Services where permitted by applicable law, including where you materially breach these Terms.

You will remain responsible for amounts properly due before termination.

Any provisions which by their nature are intended to survive termination will continue to apply.

SECTION 16 - DISCLAIMER OF WARRANTIES

Information provided through the Services is made available for general information purposes.

We do not warrant that general informational content will always be complete, accurate or suitable for every individual circumstance.

To the fullest extent permitted by law, the Services are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes any warranty, guarantee or statutory right that cannot lawfully be excluded under applicable consumer law.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Yumi Health Ltd and its directors, officers, employees, affiliates, contractors, service providers and licensors will not be liable for indirect or consequential loss arising from use of the Services where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.

Your statutory consumer rights are not affected.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Yumi Health Ltd and its affiliates, officers, directors, employees, agents, contractors, licensors and service providers against losses or claims arising from:

1. Your material breach of these Terms.

2. Your violation of applicable law.

3. Your infringement of the rights of a third party.

This section does not limit any rights you have as a consumer under applicable law.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed where necessary.

The validity and enforceability of the remaining provisions will not be affected.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

A failure by us to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with policies or operating rules posted by us in respect of the Services, constitute the agreement between you and us relating to your use of the Services.

Nothing in these Terms limits rights that cannot lawfully be limited under applicable consumer law.

SECTION 21 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations where permitted by applicable law, including in connection with a sale, restructuring or transfer of our business.

Nothing in this section affects your statutory rights.

SECTION 22 - GOVERNING LAW

These Terms and any separate agreements through which we provide the Services are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply in the country in which you reside.

If you are a consumer living elsewhere in the United Kingdom or another jurisdiction whose mandatory consumer laws apply to you, nothing in these Terms prevents you from relying on those protections.

The courts of England and Wales will have jurisdiction over disputes arising from these Terms, without limiting any mandatory right you may have to bring proceedings in another court under applicable consumer law.

SECTION 23 - HEADINGS

The headings used in these Terms are included for convenience only and will not limit or otherwise affect the interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service on this page.

We reserve the right to update, change or replace these Terms by posting an updated version on our website.

Where required by applicable law, we will provide appropriate notice of material changes.

Changes will take effect on the date stated in the updated Terms or associated notice.

SECTION 25 - CONTACT INFORMATION

Questions regarding these Terms of Service should be sent to:

Yumi Health Ltd / Yumi Nutrition
86/90 Paul Street
London
EC2A 4NE
United Kingdom

Email: info@yuminutrition.com
Telephone: +44 73 7853 8425
Company Registration Number: 16927621